fg66m's Privacy Policy
Your personal information is completely safe with us. This document provides a detailed description of how fg66m collects, uses, and protects your information.
Introduction & Scope
fg66m ("we", "us", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use the fg66m website and related services, the purposes for which it is used, and how that information is kept secure.
By using our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using the services and contact our support team.
Personal Information
We collect only the information necessary for the proper operation of our services. No unnecessary information is collected.
SSL Protection
All your information is securely transmitted and stored on our servers using SSL encryption technology.
Never Sold to Third Parties
Your personal information is never sold or rented to any third party. This is our core commitment.
Information We Collect
fg66m may collect your information in several ways. The various categories of that information are described below:
2.1 Information You Provide Directly
Information you voluntarily provide when creating an account and using our services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment information (bKash, Nagad, Rocket, or bank account)
- Documents required for identity verification
2.2 Automatically Collected Information
When you use our platform, certain information is logged automatically:
- IP address and device type
- Browser type and operating system
- Login and logout times
- Navigation patterns on the service
- Transaction history and gaming activity logs
2.3 Cookies and Tracking Technologies
fg66m uses cookies to improve your experience:
- Session cookies: to maintain your logged-in state
- Preference cookies: to remember your language and settings
- Analytics cookies: to understand usage patterns
You can disable cookies from your browser settings, but doing so may cause some services to not function properly.
2.4 Communication Information
When you contact our support team:
- Records of live chat conversations
- Email content and attachments
- Details of your complaints and issues
- Support request tracking numbers
Purpose of Data Use
fg66m uses collected information only for defined and legitimate purposes. We never use your information for irrelevant or unethical purposes.
Service Operations
Information is used for account creation and verification, transaction processing, personalizing the gaming experience, and issuing rewards and bonuses.
Customer Support
Information is used to resolve your questions and issues, assist with account recovery, and address technical problems.
Security and Fraud Prevention
Information is analyzed to detect account misuse, prevent money laundering, and ensure the security of the platform.
Service Improvement
Data is used to analyze user experience and make fg66m's services more improved and user-friendly.
Communications and Notifications
For sending important account notifications, transaction confirmations, and updates related to promotions you have participated in.
Responsible Gaming
Information is used to monitor players' gaming behavior, identify problematic gaming, and provide assistance when needed.
Data Sharing and Third Parties
fg66m never sells or rents your personal information. However, information may be shared in certain circumstances:
4.1 Payment Processors
To complete deposit and withdrawal processes, fg66m shares necessary financial information with authorized payment service providers. These include bKash, Nagad, Rocket, and authorized bank transfer services. This information is used solely to complete transactions.
4.2 Technology Service Providers
We work with trusted technology partners to operate the platform. These partners process information only in accordance with our instructions and may not use it for their own purposes.
4.3 Legal Obligations
We may be required to provide information to the relevant authorities when required by a valid court order, government directive, or legal investigation. In such cases, we provide only the information legally required.
4.4 Game Providers
Necessary session information may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft to deliver the gaming experience. This information is used for fair game operation.
Data Security Measures
fg66m uses industry-standard technologies and methods to protect your information. Our security infrastructure is organized on the following levels:
Encryption
All your information is protected by SSL/TLS encryption during transmission and storage.
Firewall Protection
Servers are kept secure with advanced firewalls and intrusion detection systems.
Continuous Monitoring
Our systems are under the supervision of a security team around the clock, and any unusual activity is detected immediately.
Access Control
Through strict access control policies, only authorized staff have access to the information they need.
Data Retention and Deletion
fg66m retains your information only for as long as necessary. Retention periods are determined based on the type of service, legal obligations, and relevant requirements.
6.1 Active Account Data
All relevant information will be retained while your account remains active. This includes your personal details, transaction history, and gaming records.
6.2 After Account Closure
Even after account closure, we may retain certain information for a defined period to meet legal requirements. Unnecessary information is securely deleted.
6.3 Financial Records
Transaction records and financial information are retained for a defined period in accordance with applicable laws and regulations. This information assists in resolving any disputes.
6.4 Data Deletion Requests
You may contact our support team to request deletion of information that is not subject to legal obligations. We will process your request within a reasonable time.
Your Rights
fg66m believes it is important for you to have control over your personal information. Your key rights are described below:
Right to Access
You may request to know what information we hold about you. We will provide this information within a reasonable time.
Right to Rectification
If any of your information is incorrect, you may request a correction. You can update most information yourself from your account settings.
Right to Erasure
You may request deletion of information that is not subject to legal or contractual obligations. We will carefully consider each request.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
Right to Data Portability
You may request to receive your information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Where the processing of your information is based on your consent, you may withdraw that consent at any time.
Protection of Minors
fg66m strictly prohibits use of its services by anyone under the age of 21. We do not intentionally collect information from minors. We attempt to ensure this through an age verification process at the time of registration.
If a minor has created an account by any means and this comes to our attention or is reported to us, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child has created an account on our platform, please notify our support team immediately.
Our services are intended only for those aged 21 and above.
International Data Transfers
For the operation of fg66m's services, your information may be processed or stored on servers located outside Bangladesh. However, regardless of where information is transferred, the protection standards described in this Privacy Policy are maintained.
For international data transfers, fg66m ensures that the destination country or organization upholds adequate data protection standards and that appropriate safeguards are in place for the transfer.
Policy Changes
fg66m may update this Privacy Policy from time to time. This Policy may be revised based on changes to the service, new legal requirements, or user feedback.
For any significant changes, we will send a notice to your registered email and communicate them clearly on the platform. Continued use of the service after changes are made will be considered acceptance of the updated Policy.
The latest version of this Policy will always be available on our website. We recommend that you visit this page regularly.
Contact & Complaints
If you have any questions, feedback, or complaints about this privacy policy, please contact our support team. We take all your concerns seriously.
Contact Us
Our 24/7 support team is ready to help with any privacy-related questions. Support is available in both Bengali and English.
[email protected]Support Hours
- Live Chat: 7 days a week, 24 hours a day
- Email: You can write to us at any time
- Languages: Bengali and English
You can also find helpful information on our Responsible Gaming page and FAQ section.